Contact & Support Channels

Reach our operations team during business hours or send a message through any of the listed channels.

Office & Direct Lines

Business Hours

  • Monday – Friday 08:00 – 17:00
  • Saturday 09:00 – 13:00
  • Sunday & Public Holidays Closed

All times are South African Standard Time (SAST). Responses to emails and voicemails are handled within one business day.

Available Channels

  • P
    Phone Support

    Direct line to our support desk during business hours. For urgent issues, mention your client ID.

  • E
    Email Ticketing

    Send detailed requests to info@agentmatic.com. Our team triages and responds within 4 hours.

  • C
    Client Portal

    Log in to your account to submit tickets, view history, and track open cases in real time.

  • K
    Knowledge Base

    Self‑serve documentation and troubleshooting guides available 24/7 from the help section.

Stay ahead with workflow insights

Get monthly digests on automation tips, client response benchmarks, and product updates — no spam, just practical signals.

  • Bi-weekly automation case studies
  • Early access to new dashboard features
  • Direct line to our support engineers

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